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  1. #1
    Titans Captain Grimmace's Avatar
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    Default Hello, it's India calling

    Hello, it's India calling

    Exclusive by Luke McIlveen
    October 14, 2006 12:00
    Article from: The Daily Telegraph

    FROM this sp**** room on top of a Bangalore pharmacy, call centre workers pester hundreds of households in NSW every day.

    Trading as Anna Global Consulting, the centre pushes mobile phone upgrades for telecommunications firms.

    Twelve agents start at 4.30am - 9am Sydney time - calling clients selected at random from the Yellow Pages.

    Indian call centre operators call Australian customers at home and work every day - so The Daily Telegraph paid them a visit on their own time.

    Science graduate Nanda Kumar, 25, said he found many customers had become hostile in recent months.

    He has never been to Australia, but can rattle off the suburbs such as Liverpool, Bankstown and Casula which he targets each day.

    He is paid about 10,000 rupees or $300 a month to do work once done by Australians before big companies began seeking cheaper labour offshore.

    "Some say they won't talk to Indians because we took their brothers' and sisters' jobs or something, but most people are friendly," Mr Kumar said.

    "We do not say we are from India, we say we're from Optus, but people can tell by the accent," he said.

    "If they ask where are we calling from, we just say we are from Optus.

    "Some get a bit cranky and hang up."

    Mr Kumar said the prospect of almost certain rejection only made him try harder.

    During The Daily Telegraph's visit, a call worker made three calls to businesses in western Sydney but was cut off before he could finish spruiking.

    Sydney firms in the call centre's sights included Kennards Hire at Kellyville and Hoist It Hire in Castle Hill.

    Only one in 10 clients takes up the offer of a new mobile phone but Anna Consulting chief Samuel Thiparala is satisfied with his company's strike rate.

    "If they say yes to a new phone we have an office in Burwood that can get the product to them quickly," said Mr Thiparala, who spent a year in Sydney and still carries his membership card to Wests Leagues Club in Ashfield.

    His modest office is plastered with posters showing the Sydney Opera House and Circular Quay, and three Australian flags are proudly on display.

    Mr Thiparala said he used tapes to teach his workers how to speak with an Australian accent but most found it too difficult and he settled instead for a ``neutral'' Indian accent.

    An Optus spokeswoman said the phone giant had outsourced call centre staff to India in recent years.

    "We have been up front about the fact that we use call centres in India," she said.

  2. #2
    Junior Titan
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    Previously known as wesseristilllovethee
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    I love when they ring me.

    Me: Hello
    telstra indian: Hello mr peat may i talk to you about such and such
    Me: Aww im busy right now
    Telstra indian: oh, ok, when will you not be busy
    Me: what time does you shift finish
    Telstra indian: Ahhh another 3 hours
    Me: yeah i'll be busy for another 3 hours at least, how about you give me your number and I'll ring you and we can talk about it
    Telstra Indian: Sorry that is against the rules.
    Me: I guess you dont like being bothered on the phone when your at home aye
    Telstra indian: no i don't
    Me: WELL NEITHER DO I!!!!!!! *hang up*
    Smooth as silk

  3. #3
    Coach Capital_Shark's Avatar
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    Default

    These poor bastards have a habit of calling me when I'm in a bad mood and keen to put my fist through something. Some of the abuse I've given these people down the phone line could probably get me and my goat killed in their country. They're persistent though, they'll got a gob full and still carry on trying to sell me 'the latest colour screen Nokia mobile' on some tandori talker plan.

  4. #4
    Titan CEO jenny's Avatar
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    Quote Originally Posted by Capital_Shark
    These poor bastards have a habit of calling me when I'm in a bad mood and keen to put my fist through something. Some of the abuse I've given these people down the phone line could probably get me and my goat killed in their country. They're persistent though, they'll got a gob full and still carry on trying to sell me 'the latest colour screen Nokia mobile' on some tandori talker plan.
    ROFL! I got a call the other day, they said
    "Hello Mrs......."
    i said hi :ok:
    They said
    "you have won a phone"
    I said GREAT, do you have my address
    they said "yes we do"
    I said "great post it there thankyou, byeeee"

    I LOVE "BULL" BAILEY
    "WHAT A MAN, WHAT A MAN, WHAT A MIGHTY GOOD MAN"

  5. #5
    Titans Captain Grimmace's Avatar
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    I hate these Indian people i refuse to speak to them.If they ring me i just hasng up on them.NO im not racist i hate speaking to people i can barely understand.

  6. #6
    Titan CEO jenny's Avatar
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    Quote Originally Posted by grimmace
    I hate these Indian people i refuse to speak to them.If they ring me i just hasng up on them.NO im not racist i hate speaking to people i can barely understand.
    AND, they have Aussie Jobs....I know some of us wont work (not me, i do)
    But they work for alot less, SO the Companies are taking it OFF SHORE!
    YEAH RIGHT!!!!!!!!!!!!!!!!!! LIKE WE CAN LIVE ON $7.00 A WEEK!

    I LOVE "BULL" BAILEY
    "WHAT A MAN, WHAT A MAN, WHAT A MIGHTY GOOD MAN"

  7. #7
    Titans Captain Grimmace's Avatar
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    Quote Originally Posted by jenny
    AND, they have Aussie Jobs....I know some of us wont work (not me, i do)
    But they work for alot less, SO the Companies are taking it OFF SHORE!
    YEAH RIGHT!!!!!!!!!!!!!!!!!! LIKE WE CAN LIVE ON $7.00 A WEEK!
    Funny enough thats what the IR laws were brought in for so wed be more globally competitive.Id rather have Aussies working for me than people offshore.............. like they cant afford it anyway oh wait no they cant that means it eats into their profits

  8. #8
    Junior Titan SaRaH...'s Avatar
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    they called me yesterday wanting to speak to my mum ...
    i said "shes not home"
    can we speak to mrs ...
    i said again "shes not home"
    ok can you help us then
    i said "nope sorry im not 18"
    ok can we offer you a deal with telstra
    i said again "im not 18" and by this time i was angry "goodbye" and i hung the phone up

    i really hate them when they call .. and they always call when my mum isnt home so then they call back and speak to my mum and then she hangs up on them too ..

  9. #9
    Titan CEO jenny's Avatar
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    Quote Originally Posted by grimmace
    Funny enough thats what the IR laws were brought in for so wed be more globally competitive.Id rather have Aussies working for me than people offshore.............. like they cant afford it anyway oh wait no they cant that means it eats into their profits
    If labor gets in they say they will wipe those new laws

    I LOVE "BULL" BAILEY
    "WHAT A MAN, WHAT A MAN, WHAT A MIGHTY GOOD MAN"

  10. #10
    Titan CEO jenny's Avatar
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    Quote Originally Posted by SaRaH...
    they called me yesterday wanting to speak to my mum ...
    i said "shes not home"
    can we speak to mrs ...
    i said again "shes not home"
    ok can you help us then
    i said "nope sorry im not 18"
    ok can we offer you a deal with telstra
    i said again "im not 18" and by this time i was angry "goodbye" and i hung the phone up

    i really hate them when they call .. and they always call when my mum isnt home so then they call back and speak to my mum and then she hangs up on them too ..
    Its funny Sarah, that they dont wipe our names off the board, when they are getting so many Knock backs from a number!Persistant lil Critters!

    I LOVE "BULL" BAILEY
    "WHAT A MAN, WHAT A MAN, WHAT A MIGHTY GOOD MAN"

  11. #11
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    Quote Originally Posted by Capital_Shark
    These poor bastards have a habit of calling me when I'm in a bad mood and keen to put my fist through something. Some of the abuse I've given these people down the phone line could probably get me and my goat killed in their country. They're persistent though, they'll got a gob full and still carry on trying to sell me 'the latest colour screen Nokia mobile' on some tandori talker plan.
    lol
    "Go the Titans"

  12. #12
    Titans Star Player Robbie_Dee's Avatar
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    Quote Originally Posted by jenny
    ROFL! I got a call the other day, they said
    "Hello Mrs......."
    i said hi :ok:
    They said
    "you have won a phone"
    I said GREAT, do you have my address
    they said "yes we do"
    I said "great post it there thankyou, byeeee"
    hahaha thats gold...i gotta try that one day!

    you gotta love ya old telemarketers...NOT!!! just imagine how much %$#! they cop from everyone they ring...at the end up the day they must go home feeling all dejected because every single person they rings either tells them to get $#^$@& or hangs up on them.


    GO THE MAROONS!

  13. #13
    Titan CEO jenny's Avatar
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    Quote Originally Posted by Robbie_Dee
    hahaha thats gold...i gotta try that one day!

    you gotta love ya old telemarketers...NOT!!! just imagine how much %$#! they cop from everyone they ring...at the end up the day they must go home feeling all dejected because every single person they rings either tells them to get $#^$@& or hangs up on them.
    OHHHHHH! it would be dredful....none of that...("well i'm off to work, gonna have a great day" :dead: )

    I LOVE "BULL" BAILEY
    "WHAT A MAN, WHAT A MAN, WHAT A MIGHTY GOOD MAN"

  14. #14
    Titans Captain Hoppy2007Dragons's Avatar
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    I had one trying to get me a credit card

    so anyway it goes.

    Operator: Mr Hopkins, how are you
    Me: Yeah allright
    Operator: I was wondering would you be interested i na credit card
    Me: I might,
    Operator: ok, very good, i'll just need some personal details, etc etc
    Me: ok, etc etc
    Operator: Whos is your employer?
    Me: The Australian Federal Police, Telemarketing Fraud Division.
    Operator: Silence
    Me: Are you there
    Operator: *hang up*

    I pissed my self, had it on loud speaker with all my mates, best fun i have ever had on the phone, lol.

    I wonder if their is such a division,

  15. #15
    Titan CEO jenny's Avatar
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    Quote Originally Posted by Hoppy2007Dragons
    I had one trying to get me a credit card

    so anyway it goes.

    Operator: Mr Hopkins, how are you
    Me: Yeah allright
    Operator: I was wondering would you be interested i na credit card
    Me: I might,
    Operator: ok, very good, i'll just need some personal details, etc etc
    Me: ok, etc etc
    Operator: Whos is your employer?
    Me: The Australian Federal Police, Telemarketing Fraud Division.
    Operator: Silence
    Me: Are you there
    Operator: *hang up*

    I pissed my self, had it on loud speaker with all my mates, best fun i have ever had on the phone, lol.

    I wonder if their is such a division,
    I think we have a winner! :rotflmao:

    I LOVE "BULL" BAILEY
    "WHAT A MAN, WHAT A MAN, WHAT A MIGHTY GOOD MAN"


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